Terms And conditions

Please read the following terms and conditions of use along with Privacy Policy very carefully as these terms and conditions (hereinafter referred to as “the Agreement”) as amended from time to time are legally binding terms of the use and order of Products available on the www.damor.in “Website”, between d’amor Jewellery Private Limite “d’amor” and “User”, i.e., the User of the “Website”.  When a person (hereafter referred to as the “User”) orders a Product or Products from the Website (hereafter referred to as the “Products”), the User agrees to be bound by the Agreement.

This Agreement is effective only upon due agreement / acceptance by User, through the “I Accept” button. d’amor reserves the right to change these terms & conditions from time to time without any obligation to inform the User and it is the responsibility of the User to look through the changes from time to time.

When the User visits, uses, or shops and makes payment at the Website, User accepts the Agreement. User is responsible for regularly reviewing the Agreement for use of the Website. In the event the modified Agreement is not acceptable to User, User should discontinue using the service. User’s continued use of the Website after a change or update has been made to the Agreement will constitute User’s acceptance of such change or update in the Agreement. Except as stated elsewhere, all amended terms shall automatically be effective upon being posted on the Website.

Any clause of the Agreement if deemed invalid, void or for any reason unenforceable, shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.

For the purpose of the Agreement, User and wherever the context so require ‘User’ shall mean any natural or legal person who has agreed to become a User of the Website by providing Registration Data while registering on the Website, using the computer systems of the Website and accepted this electronic version / electronic record of the Agreement.
Agreement shall be effective and binding upon User’s ‘acceptance’. ‘Acceptance’ shall mean User’s affirmative action in clicking on ‘Proceed to payment’ button.  If User do not agree or are not willing to be bound by the Agreement and d’amor’s Privacy Policy, please do not click on the "Proceed to payment " button and do not seek to obtain access to or otherwise use the Website.

This Website is owned by D’amor Jewellery Private Limited. The contact details of d’amor is as follow:
Address : Shop No. 19, Kamdar, Tejpal Road, Vile Parle (East), Mumbai- 400057
E-mail : care@damor.in
If the User has any queries about the Agreement or have any suggestions, comments or complaints on or about the Website or Products, the User may email us at care@dmor.in

1.    REGISTRATION
If any of the services provided by d’amor requires User to register on the Website and become User prior to the completion of any transaction / purchase on the Website, User must register onto the Website and provide personal information (as defined in the privacy policy) as marked mandatory and choose a User name and password).

All information provided by the User in connection with User’s Account, including any payment, contact or shipment details generally or in connection with an order shall be true, complete and accurate. The User shall also provide any other mandatory information required under law (like Personal Account Number (PAN) at the time of purchase.

All orders are considered complete only after the payment has been received by d’amor.

2.    USE RESTRICTIONS
The User understand and accept that all information, data, text, photographs, graphics, other material appearing on this Website (collectively, ‘Content’) are owned by d’amor. Except as otherwise stated herein, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of d’amor. The User may not, without d’amor’s express written permission, ‘mirror’ any material contained on this Website or any other server.

3.    ELIGIBILITY CRITERIA
The User must be of the age of eighteen (18) or older to order the Products from the Website. Any person who is "incompetent to contract" within the meaning of the Indian Contract Act of 1872 are not eligible to use this Website. If User’s age is below 18, User is prohibited to enter into the Agreement and use/order/ purchase/contract on this Website.

As a minor if the User wish to purchase any Product on the Website, such purchase may be made by User’s legal guardian or parents who have registered as Users of this Website. d’amor reserves the right to terminate User’s membership and refuse to provide the User with access to the Website if it is brought to d’amor’s notice or if it is revealed that User are below the age of 18 years.

Any person who is accessing this Website from outside India are responsible for compliance with Indian local laws if and to the extent the local laws are applicable.

4.    PRODUCT SPECIFICATION:

•    We have made every effort to display as accurately as possible the colours of the Products that appear on the Website. However, as the actual colours the User’s see will depend on User’s monitor, we cannot guarantee that User’s monitor's display of any colour will accurately reflect the colour of the Product on delivery.

•    Dimensions displayed on the Website are noted in centimeters. While we try to ensure that all measurements on our Website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. A very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Please choose User’s ring size carefully.

•    All prices and availability of Products are subject to change without prior intimation at the sole discretion of d’amor.

5.    GEOGRAPHICAL LIMITS:
Users agree that the delivery of goods is restricted to the geographical boundaries of the   Republic of India and that goods will not be delivered to destinations outside India.

6.    ELECTRONIC COMMUNICATION:
User hereby gives his/her assent to receive communications from d’amor via electronic medium. d’amor will communicate with Users by email or by posting notices on the Website.

7.    SHIPPING & DELIVERY
d’amor currently offers FREE DELIVERY on all orders WITHIN INDIA. User is not liable to pay any shipping charges on ANY orders placed on d’amor.

I.    Processing of the Order:
d’amor processes the purchase orders made by the User within seven (7) working days. d’amor will notify the User by email as soon as possible to confirm receipt of the order and email the User again to confirm dispatch and therefore acceptance of the order. The dispatch of delivery will be made only on confirmation of email by the User.

An estimated delivery time is provided in the order confirmation. The User acknowledges that an average delivery time for a Product is 15-20 working days. After dispatching the order d’amor will send a tracking code to the User's email address to ease the delivery progress follow-up. d’amor will deliver the Products to the shipping address as provided at the time of placing the order.

In case there is significant delay in Product delivery, d’amor’s User service will contact the User via  email or Contact No. as provided by the User.
d’amor reserves the right to deliver different Products ordered at the same time separately.

In case the Product has not been delivered and the User has not been contacted by d’amor’s customer service, the User is recommended to contact d’amor at care@damor.in

II.    Rejection of Order:

d’amor reserves the right to refuse or cancel any order placed for a Product listed on the Website. Some situations that may result in User’s order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in Product or pricing information, or problems identified by d’amor. We may also require additional information or verification/s before accepting any order. We will inform the User if the entire order or any portion of User’s order is cancelled or if additional information is required to accept User’s order.

In the event the payment has been processed by the User, d’amor shall credit the said in your Bank Account and notify you by email.

III.    Shipment of the Order:

The order will be shipped and delivered free.

To ensure that User’s order reaches the User in good condition and securely, the User has to specify the address and details of the person who will collect the shipment. At the time of placing the order, the User has to state full name of the recipient as stated in his / her government approved photo identification. At the point of delivery the recipient, to collect the physical Product, will have to provide any one of the following government approved photo identification card:

1.    Driving License;
2.    Permanent Account Number (PAN) card;
3.    Aadhar card;
4.    Voters Identification Card; or
5.    Passport.

The shipment will be delivered only after the photo and name of the recipient is verified and confirmed by the courier agent. In case the User wants any other person to receive the delivery on his behalf, he / she need to specify details of the same at the point of ordering only.

The courier company shall try and deliver the item twice before returning the same to d’amor. All costs for re-shipment and handling in the case of non-delivery to the User shall be chargeable to the User.

IV.    Packaging:

d’amor packages and delivers the User the Product in an exclusive d’amor box. The Certificate with respect to the Product will be accompanied with the Package itself. We request the User to check the packages carefully and accept the Product thereafter.

V.     Free gift packaging:

d’amor offers the User the option of free gift packing. User’s gift will be delivered in distinctive d’amor gift packing. The User should make the request for free gifting packaging at the time of placing the order.

In case the User wants to gift the Product, the User shall to provide the recipient’s government approved photo identification card details at the time of placing the order and the recipient should provide the same to the courier agent while accepting the delivery. Any applicable tax, including any gift tax shall be borne by the User.

6.    PAYMENT OPTIONS

d’amor offers multiple payment options, which include online or cash-on-delivery.

Online:
Users can make their payment with credit card or debit card.
•    Credit card: all visa, master and American express credit cards are accepted
•    debit card: all visa and maestro debit cards are accepted
•    online fund transfer: User can choose from all major banks in India to transfer money

Net Banking:
d’amor provide the User with the facility of  transferring money directly to the d’amor’s account through NEFT/ RTGS .

User agree, understand and confirm that the credit card/ debit card/bank details furnished by him/her for availing services provided by d’amor will be correct and accurate and User shall not use the credit card/ debit card/bank which is not lawfully owned by User. The User further agree and undertake to provide the correct and valid credit card/ debit card/bank details to d’amor.

d’amor expressly disclaims any liability in the event of a credit card/ debit card fraud. Where a card is used fraudulently, the liability will be on the User and the onus to 'prove otherwise' shall solely rest on the User. The information so furnished by the User will be not be utilized and shared by d’amor with any of the third parties unless required by law, regulation or court order.

Cash on delivery (COD):
The User can avail the COD option only on the order of below or equal to Rs. 25000/-.
Note that this option is available on select Pin codes only.

7.    ORDER CANCELLATION
The User can cancel the order once placed, within a period of 7 (seven) days from the date of placing the order and the entire amount shall be refunded to the User in his/her bank account as per details given by him/her within a period of 7-8 days from the date on which such bank details are provided to d’amor by the User.

The User shall have no right to cancel the order after he/she has confirmed the order through email for dispatch of delivery of Product.

The User shall email on care@damor.in for confirmation of dispatch of delivery of his/her Product and in the email he/she shall refer his/her Name, Address & Order Number for reference of delivery.

8.    EXCHANGE AND RETURN 
In case of any dissatisfaction with the Product, the User has the right to return or exchange a Product within Thirty (30) days from the date of delivery of the Product. Product must be unworn, undamaged and unused with all original tags attached. The return shipping will be free if User places the request of Return or Exchange within a period of 30 days from the date of delivery of the Product. Our helpful and experienced team will help the User deal with the return promptly and will guide the User accordingly.

If the User wants to return or replace the Product for any reason (for e.g. Change in Size of the Product), the User can do so by mailing us at care@damor.in  within thirty (30) days from the date of delivery of the Product, subject to conditions detailed hereafter. If the new Product costs more than the Product exchanged, the incremental costs shall be charged to the User.

Lifetime Exchange:
d’amor offer a lifetime exchange on all our Product. If at any point of time the User want to exchange or upgrade the Product, d’amor will happily provide the User with an exchange. The Product will be examined by the Valuation department and cost will be evaluated as per the current value of gold, diamond or gemstones used in the Product with a minor deduction as the processing charges for melting, recovery and refinery expenditure.
Conditions for Exchange and Return:
1.    The Product be accompanied with original security tag, label and certificate and must be returned in the same condition as delivered by d’amor.
2.    No return request shall be processed with after a period of 30 days of delivery of the Product.
3.    In all cases, the current market value will be determined by d’amor.
4.    When returning the Products the User will be responsible for risk of damages during the return delivery.
5.    The Product returned by the User will be tested by d’amor Quality Assurance department which will check for any use, wear or damage to the Product and determine the condition of the Product. Once the Product is carefully examined by the said department, the Product will be eligible for return or exchange. If there are any signs of wear or damage, the Product will not be considered under this policy. In that case the Product will be re-shipped to the User.
6.    The User should return the Product with the same packaging box as delivered by d’amor accompanied with all the original certificate and copy of invoice.
7.    The return amount will be paid to the User within a period of 10 working days by crediting the amount into their respective bank accounts. In case the purchase amount was paid via COD (cash on delivery), the User will be required to submit their bank details so that d’amor can deposit the amount in their bank accounts.
8.    d’amor reserves the right to change the exchange price of the Product based on the quality inspection.
9.    In case of exchange, if the new Product costs more than the product to be exchanged, the incremental costs shall be charged to the User.
10.    In case of exchange, if the User does not wish to purchase from the currently listed Products, d’amor will issue a credit voucher of the same amount as of the actual purchase, which the User can redeem within a period of one year from the date of issue of the credit voucher and purchase any Product listed on Website. The credit voucher cannot be used after the expiry of the period of one year.
11.    In the event that a non-delivery occurs on account of a mistake by the User (i.e. wrong name or address or any other wrong information) any extra cost incurred by d’amor for redelivery shall be claimed from the User and the User shall pay such cost.
12.    User will provide authentic and true information in all instances where such information is requested of the User. d’amor reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation User’s details are found not to be true (wholly or partly), d’amor has the right in its sole discretion to reject the registration and debar User from using the Services of d’amor and or other affiliated Websites without prior notice whatsoever.

9.    SALES TAX/VAT
The User is liable to pay all the Taxes as applicable and imposed from time to time by the Government of India for purchase of any product from this Website.

10.     INSURANCE
d’amor shall provide transit insurance until the Product is delivered to the shipping address provided by the User and thereafter d’amor shall not be liable for any damage or impairment once the Product is accepted by the User.

11.    CERTIFICATE
Certificate for diamond and gold used in the Product will be provided for the whole Product or part thereof purchased from d’amor. The Certificate will be issued by d’amor or a third party.

12.    LIMITATION OF THE LIABILITY:
The User expressly understand and agree that d’amor is or shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss or profit, goodwill, use, data or other intangible losses including in negligence, whether remote, proximate or foreseeable and whether or not d’amor has been advised of the possibility of such damages arising out of or in connection with or resulting from:

a)    The use or the in-ability to use the service ;
b)    Any unauthorized access to or alteration of User’s transmission or data ;
c)    Statement or conduct of any 3rd party on the service ;
d)    any loss or injury caused , in whole or in part , by its actions, omissions or  negligence or for contingencies beyond its control, in procuring, compiling or delivering the Website material or services provided on the Website ;
e)    any errors, omissions or inaccuracies in or relating to the Website material or services provided on the site regardless of how caused , or delays or interruptions in delivery or providing of services ;
f)    any decision made or action taken or not taken in reliance upon the site content or material ;
g)    any loss or damages whatsoever , whether in contract, tort or otherwise , from the use of  or reliance on the Website material or from the use of the internet generally ;
h)    For any failure of  performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications, line failure, theft or destruction or unauthorised use of information / data contained  on the Website ;
i)    Any other matter relating to the services of the Website ;
j)    For the failure by the staff members of d’amor in providing redressal of grievances or complaint lodged by User;
k)    For any warranty or guarantee or description stated by the staff members of d’amor to User about any Product or services while selling the same to User.

The clause shall survive the termination or expiry of this agreement.

Exclusion and limitations
Some jurisdictions do not allow exclusion of services, warranties or the limitation or exclusion of liabilities for incidental and/or consequential damages. Accordingly, some of the above limitations of the above sections may not apply to the User. If any of the above provisions are void under the governing law, then the User expressly agree that the liability of d’amor (“The Owner”) on any account and for any reason is restricted to the maximum amount of INR 1000 (Indian Rupees One Thousand only).

13.    PRIVACY POLICY:
d’amor respects the sanctity of the personal space of its Users and has framed policies for safeguarding Users’ privacy keeping in mind the same. The same is contained in the section named Privacy Policy. We strongly recommend User to go through the Privacy Policy and understand it before continuing further.

14.    DISCLAIMER
User’s use of the Website is at User’s sole risks and the service provided is on “as is” and “as available basis”. d’amor expressly disclaims all representation and warranties of any kind whether express or implied, as to the operation of the Website or the information, content, materials, or Products or delivery periods included on this Website, including, but not limited to the implied warranties of merchantability fitness for a particular purpose, title, non-infringement, freedom from computer virus in respect of the site material or arising from a course of dealing or course of performance at the Website.

In no event will d’amor, its affiliates, licensors, employees, agents or contractors, be liable to User for any damages or losses of any kind arising from the use of this Website, its content or any errors or omissions in its content, even if advised of the possibility of such damages, including, but not limited to direct, indirect, incidental, special, incidental, punitive, and consequential damages. d’amor expressly disclaims any and all warranties, express or implied, including, without limitation.

d’amor neither warrants nor represents that the Products displayed including Product images used to represent those Product on the Website will not infringe patent, copyright or any intellectual property right or any other rights of third parties not owned by or affiliated with d’amor.

d’amor shall have absolutely no liability in connection with the Website material including any liability for damage to Userr computer hardware, data information, material or business resulting from the information available on the Website.

Website contains views, opinions, data and third party information. d’amor does not represent, warrant or guarantee  or endorse the accuracy, completeness, timeliness, suitability or applicability or reliability of any information, advice, opinions, statements, data or other information displayed, uploaded or distributed through the Website. User acknowledge that any reliance upon such material/information shall be at User’s sole risk.

d’amor will not be responsible for any damage suffered by Users from use of the services on this Website. d’amor expressly disclaims whether express or implied about the suitability, reliability, availability, timeliness, quality, continuity, performance, lack of viruses or other harmful components and accuracy of the information, software, Products, services and related graphics contained within the Websites/services for any purpose. All such information, software, Products, services and related graphics are provided "as is" without warranty of any kind.

User specifically agrees that d’amor shall not be responsible for unauthorized access to or alteration of User transmissions or data, any material or data sent or received or not sent or received, or any transactions entered into through the Website/service.

15.    LINKS TO OTHER SITES:
Certain links on the Website lead to resources located on servers maintained by the third parties over whom d’amor has no control or connection, business or otherwise. These sites are external to d’amor and by visiting these, User are outside Website. d’amor neither endorse in any way nor offers any judgment or warranty or accepts no responsibility or liability for the authenticity, availability of any goods or services or for any damages, loss or harm, direct or consequential or any violation of local or international laws that may be incurred  by User visiting and transacting on these sites.

16.     PRODUCT WARRANTY:
All d’amor Products carry a life-long warranty against defects in materials and workmanship. d’amor warranty provided herein does not include normal wear and tear due to use of the Product. Furthermore, d’amor warranty does not include defects due to negligence in products care.

17.    GOVERNING LAW AND JURISDICTION:
The Agreement is governed and interpreted as per the Laws of Union of India. The Courts at Mumbai shall have exclusive jurisdiction in the event of any disputes arising out of or in relation to the use of the Websites/services. Use of the Websites/services is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

18.    ARBITRATION
If any dispute arises between User and d’amor during User’s use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by d’amor. The place of arbitration shall be Mumbai. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

19.    TERMINATION
This Agreement is effective unless and until terminated by either User or d’amor.
We may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny User’s access to the Website. Such termination will be without any liability to d’amor. Upon any termination of the Agreement by either User or d’amor, User must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Agreement or otherwise. Any such termination of this Agreement shall not cancel User’s obligation to pay for the Product already ordered from the Website or affect any liability against the User that may have arisen under the Agreement.

20.    GENERAL:
The User agrees that he shall not assign the Agreement or any rights or obligations hereunder, directly or indirectly, by operation of law or otherwise, without the prior written consent of d’amor; d’amor may assign the Agreement and rights hereunder to any entity. Subject to the aforementioned sentence, the Agreement be binding upon the parties and their respective successors and permitted assigns.

If any clause of the Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement.

I have read the Agreement and agree to all of the clauses contained above.